SIS has a national presence

Cincinnati

555 Main Street
Cincinnati, OH 45202
513-555-5555

Dayton

555 Main Street
Cincinnati, OH 45202
513-555-5555

Columbus

555 Main Street
Cincinnati, OH 45202
513-555-5555

Lima

555 Main Street
Cincinnati, OH 45202
513-555-5555

Cleveland

555 Main Street
Cincinnati, OH 45202
513-555-5555

Toledo

555 Main Street
Cincinnati, OH 45202
513-555-5555

Carriers contract with American Modern because of our claims competencies and expertise

Compliance – dedicated resources for maintaining adjuster licenses; state-by-state compliance library

Customer service and satisfaction – 24/7 loss reporting; “Beyond Standard” customer satisfaction training for adjusters; follow up phone surveys

Payment accuracy – industry experts lead hands-on training and indemnity audits; strong relationships with MS/B and Symbility; dedicated pricing desk

Quality – focus on file requirements and authority levels; development and adherence to best practices

Recoveries – centralized, in-house recoveries unit, dedicated databases and processes

Catastrophe management – 30k CAT claims across 43 states handled in 2011; utilize employee adjusters whenever possible; people, process, and technology in place to facilitate strong CAT response from planning through execution

Partner relationships – valuable feedback to underwriting and product

Fraud prevention – dedicated special investigative unit

Expertise – personal lines supported

Property products

  • Residential
  • Manufactured home

Recreational products

  • Collector vehicle
  • Motorcycle
  • All-terrain vehicle (ATV)
  • Boat and jet ski
  • RV and travel trailer
  • Snowmobile

Casualty

  • General liability
  • No-fault claims

Financial services

  • Lender-placed mortgage fire
  • Collateral protection insurance (CPI)
  • Vendor single interest (VSI)
  • Warranty

Other services

  • Appraisals
  • Full adjusting
  • Complete TPA
  • 24/7 call center
  • On-site and remote training
  • Claims auditing
  • Reinspections
  • Subrogation and salvage
  • Claims consulting

Many services are included in our flat fee schedule

SIS leverages the high performance and mindset of a carrier’s claim function.

  • Strong infrastructure (people, process, technology)
  • Consistent work product
  • On the ground company field staff
  • Focus on our specialty product expertise
  • Balanced focus on core competencies
  • Critical metrics/scorecard
  • Secure stand alone claim system

SIS adjusters focus on claim handling and dealing with the policyholder, rather than billing. Many services are included in our flat fee schedule.

  • Dedicated and experienced claims liaison
  • Contents claims valuation
  • Fraud investigations
  • Low frequency, low severity catastrophes
  • Subrogation and salvage (up to litigation)
  • Underwriting risk assessment
  • All written communications
  • Recorded statements
  • Replacement cost valuation
  • Unlimited photos, driving mileage, re-inspections

We approach claims management and services with a carrier’s mindset

What makes SIS’ approach to claims adjusting, claims administration and claims appraisal different and better? We approach claims with a carrier’s mind-set because we are a division of well-known specialty insurance carrier, American Modern Insurance Group.

Because we approach claims like an insurance carrier, our benchmarks for success are those any carrier would
appreciate.

  • Average customer contact in less than one day
  • Average inspection completed in less than three days
  • First claim report returned in under 10 days
  • 91 percent of claims closed within 21 days by field adjusters