SIS has a national presence


555 Main Street
Cincinnati, OH 45202


555 Main Street
Cincinnati, OH 45202


555 Main Street
Cincinnati, OH 45202


555 Main Street
Cincinnati, OH 45202


555 Main Street
Cincinnati, OH 45202


555 Main Street
Cincinnati, OH 45202

Carriers contract with American Modern because of our claims competencies and expertise

Compliance – dedicated resources for maintaining adjuster licenses; state-by-state compliance library

Customer service and satisfaction – 24/7 loss reporting; “Beyond Standard” customer satisfaction training for adjusters; follow up phone surveys

Payment accuracy – industry experts lead hands-on training and indemnity audits; strong relationships with MS/B and Symbility; dedicated pricing desk

Quality – focus on file requirements and authority levels; development and adherence to best practices

Recoveries – centralized, in-house recoveries unit, dedicated databases and processes

Catastrophe management – 30k CAT claims across 43 states handled in 2011; utilize employee adjusters whenever possible; people, process, and technology in place to facilitate strong CAT response from planning through execution

Partner relationships – valuable feedback to underwriting and product

Fraud prevention – dedicated special investigative unit

Expertise – personal lines supported

Property products

  • Residential
  • Manufactured home

Recreational products

  • Collector vehicle
  • Motorcycle
  • All-terrain vehicle (ATV)
  • Boat and jet ski
  • RV and travel trailer
  • Snowmobile


  • General liability
  • No-fault claims

Financial services

  • Lender-placed mortgage fire
  • Collateral protection insurance (CPI)
  • Vendor single interest (VSI)
  • Warranty

Other services

  • Appraisals
  • Full adjusting
  • Complete TPA
  • 24/7 call center
  • On-site and remote training
  • Claims auditing
  • Reinspections
  • Subrogation and salvage
  • Claims consulting

Many services are included in our flat fee schedule

SIS leverages the high performance and mindset of a carrier’s claim function.

  • Strong infrastructure (people, process, technology)
  • Consistent work product
  • On the ground company field staff
  • Focus on our specialty product expertise
  • Balanced focus on core competencies
  • Critical metrics/scorecard
  • Secure stand alone claim system

SIS adjusters focus on claim handling and dealing with the policyholder, rather than billing. Many services are included in our flat fee schedule.

  • Dedicated and experienced claims liaison
  • Contents claims valuation
  • Fraud investigations
  • Low frequency, low severity catastrophes
  • Subrogation and salvage (up to litigation)
  • Underwriting risk assessment
  • All written communications
  • Recorded statements
  • Replacement cost valuation
  • Unlimited photos, driving mileage, re-inspections

We approach claims management and services with a carrier’s mindset

What makes SIS’ approach to claims adjusting, claims administration and claims appraisal different and better? We approach claims with a carrier’s mind-set because we are a division of well-known specialty insurance carrier, American Modern Insurance Group.

Because we approach claims like an insurance carrier, our benchmarks for success are those any carrier would

  • Average customer contact in less than one day
  • Average inspection completed in less than three days
  • First claim report returned in under 10 days
  • 91 percent of claims closed within 21 days by field adjusters