Carriers contract with American Modern because of our claims competencies and expertise

Compliance – dedicated resources for maintaining adjuster licenses; state-by-state compliance library

Customer service and satisfaction – 24/7 loss reporting; “Beyond Standard” customer satisfaction training for adjusters; follow up phone surveys

Payment accuracy – industry experts lead hands-on training and indemnity audits; strong relationships with MS/B and Symbility; dedicated pricing desk

Quality – focus on file requirements and authority levels; development and adherence to best practices

Recoveries – centralized, in-house recoveries unit, dedicated databases and processes

Catastrophe management – 30k CAT claims across 43 states handled in 2011; utilize employee adjusters whenever possible; people, process, and technology in place to facilitate strong CAT response from planning through execution

Partner relationships – valuable feedback to underwriting and product

Fraud prevention – dedicated special investigative unit

Expertise – personal lines supported

Property products

  • Residential
  • Manufactured home

Recreational products

  • Collector vehicle
  • Motorcycle
  • All-terrain vehicle (ATV)
  • Boat and jet ski
  • RV and travel trailer
  • Snowmobile


  • General liability
  • No-fault claims

Financial services

  • Lender-placed mortgage fire
  • Collateral protection insurance (CPI)
  • Vendor single interest (VSI)
  • Warranty

Other services

  • Appraisals
  • Full adjusting
  • Complete TPA
  • 24/7 call center
  • On-site and remote training
  • Claims auditing
  • Reinspections
  • Subrogation and salvage
  • Claims consulting